Your consumption data at your fingertips.
Want to know how? Download our app and get started:
1. Create a new account
Once the installation is complete, open the app and select the “New User” option.
2. Insert your data
Tell us the email address associated with your account and your password, and click on “Continue”. Remember that this will be the email address where you will receive all communication from Cleanwatts via the Kiome app.
3. Verification Code
To proceed with setting up your account, enter the verification code that was sent to the email you provided in the previous step, and click on “Continue”. It may take a few minutes to receive this email.
4. Connect your account to the Energy Community you belong to
At the bottom of the screen, activate the “I already have a Renewable Energy Community Code” feature. Enter the name and surname you will see on your account, followed by the Community Code. You can find this code in the first email you received, instructing you to download the app and set up your account. This code is essential for you to have access to your real consumption data.
5. Explore your data
Your account is now set up. You can browse the Kiome Energy Communities app and check your savings and consumption.
How can I create an account on Kiome Energy Communities?
To create your personal account, all you need to do is go to the Apple Store (iOS) or Google Play (Android) on your mobile device and download the application. When you open the app, you will have the opportunity to enter your details to set up your account. You will also have received a code in your email, for the Energy Community to which you belong. When you create your account, make sure you enter this code so that you have access to your real data.
What data will I have access to with my Kiome Energy Communities account?
By creating your personal account, you will have access to your Community Energy consumption data and your accumulated savings since joining the Community, among much more.
Where does the energy sharing data used by Cleanwatts come from?
The data that Cleanwatts uses for its account and for billing the energy consumed in the energy community (collective self-consumption) is provided to us by E-Redes, the main Distribution System Operator (DSO) in Portugal.
I joined an Energy Community, how many invoices will I receive?
You will receive the invoice from your usual retailer and a new one from Cleanwatts, relating only to the energy consumed in the Energy Community.
Being a member of an Energy Community, how can you guarantee that the energy you consume during the month won't be double-charged?
E-Redes is the entity responsible for supplying and managing energy data: both Cleanwatts and your supplier receive your consumption data, respectively. This sharing ensures that there is no duplication of billing data. You can access this information on E-Redes’ website by clicking here.
Could there be adjustments to the invoices?
Yes. Since the data we use for invoicing comes from a third party (E-Redes), it may occasionally be necessary to issue invoices with adjustments for the periods in question.
My monthly energy expenses have increased! What could have happened?
There are two factors that have a big impact on the price: the level of consumption and the variations in your usual supplier’s energy tariffs.
If consumption increases in certain months, it’s normal for your costs to rise. This is common, for example, in winter, when more energy is used for heating.
If the level of consumption has remained the same in recent months, your tariff from the regular supplier has probably increased. In this case, we suggest you check your invoice and evaluate your tariff. If you have a market-indexed tariff, this price may vary from month to month.